Help
Troubleshooting
Common problems — can't sign in, stock looks wrong, a sale won't save, the day is closed, the deposit doesn't match, a due looks wrong, a menu is missing, printing — and contacting support
Who it is for:OwnerManagerDelivery man
On this page
Can't sign in
- "Wrong phone number or password": type the number with 11 digits (
01…). Forgot the password? Ask the owner to set a new one in Settings → Staff. - "Too many attempts": wait 15 minutes and try again.
- "This account is disabled": the owner switched your login off, or the company is disabled. Talk to the owner.
- Suddenly signed out: someone changed your password (you on another phone, or the owner). Sign in with the new password.
"No permission" or a missing menu
Each role only sees the menus for its work (What each role can do). A delivery man, for example, doesn't see purchases or prices. If needed the owner can change the role on the Staff page.
"… is not part of your plan" means that module is not in the licence — the owner should talk to JonakiSoft (Licence and modules).
A sale won't save
| Message | What to do |
|---|---|
| "only … full in stock, … needed — add stock first" | Enter the goods from the company as a purchase, or transfer from another branch. On the first day enter the opening stock. |
| "A credit sale needs the customer's name or mobile" | Type the buyer's name or mobile, or take full cash. |
| "Commission can't be more than the cash paid" | Lower the commission or correct the cash paid. |
| "Cash paid is more than the bill" | Enter the old due separately as a due recovery. |
| "This day's sheet is closed" | Today has been closed. Ask the manager to reopen it. |
| "No price set" (yellow) | Enter the price in Settings → Prices, or type it on the sale. |
Stock doesn't match
- Open Stock → Stock ledger and look through a few days — was a purchase missed, a sale entered twice?
- On refills where the buyer gave another brand's empty, check that the right Empty cylinder taken back was chosen.
- Enter what is missing, cancel what is wrong. If it still doesn't match, count the godown and enter a stock count, with the reason.
The deposit doesn't match
- On the Daily sheet compare the sales one by one with the paper — are cash paid and due right?
- Was any recovery or expense of today missed?
- Commission comes off the deposit — was it entered on the sale?
- Who cancelled which sale is in the Audit log.
A due looks wrong
Open the customer's Ledger and go through the lines. For a wrong credit sale, cancel it and enter the right one; for a wrong recovery, delete it from that day's daily sheet and enter it again. If the day is closed it has to be reopened first.
Printing
- Receipts are sized for 80 mm thermal printers. In the print dialog choose the paper size and "Margins: None".
- The daily sheet and statements print best on A4. From a phone you can "Save as PDF" and send it on WhatsApp instead.
Slow or not opening on the phone
Check that the internet is on — GasDesk works online. If a page looks out of date, pull down to refresh. Keep Chrome up to date.
Support
If this guide doesn't answer it, contact JonakiSoft support — phone, WhatsApp and email are on the website's Contact page. Say which page, what you were trying to do and what message appeared; send a screenshot if you can.